MSA Safety

Network Analyst I

US-PA-Cranberry Twp
1 month ago
Requisition ID
2017-1826
# of Openings
1
Category
Information Technology
Languages Preferred:
English

Overview

As a Network Analyst, you’ll act as an entry level engineer for support, administration, configuration, and implementation of MSA’s global voice, video, and data network communication systems.

 

Areas of responsibility include;  Telephone administration (23 global locations), Contact Center administration (9 global locations), data & Wi-Fi network administration (54 locations), mobile device and policy management, video/audio solutions management, network and application performance monitoring & reporting, local and remote hardware/software installations (voice/data),  device upgrade & patch management (voice and data systems), and project management.

Responsibilities

Administration of  Telecommunications – Unified Communications Systems

  • Provide first level end user support by reviewing and fulfilling all move/add/change requests within established service levels 
  • Manage day to day Telecommunications moves, adds and change requests for 24 global locations
  • Assist with global VoIP, SIP, and IP Telephony deployment

 

Support of Global Contact Center Solutions

  • Manage day to day Moves, Adds, Change requests for 9 Global Call Centers
  • Create Contact Center Customized Reports for the Business Units

 

Administration Support of Network Technology Systems

  • Oversee network switch patching tickets
  • Assist with network device and configuration standardization

 

Manage Video/Audio/Web Conferencing Solutions

  • Responsible for the configuration, implementation, and support of MSA’s 120+ Globally Deployed Video Conferencing Units
  • Manage Desktop Conferencing Applications Administration (Real Presence, GoToMeeting, BlueJeans
  • Assist with analysis and business case preparation for global unified communications strategy (Skype for Business, Blue Jeans, Jabber, Other)

 

Manage Wireless/Mobile Services

  • Oversee Wireless Services Managed Partner
  • Manage MSA Loaner Devices

Qualifications

Special knowledge, skills and abilities required:

  • Proven TCP/IP analytical and troubleshooting skills
  • Project Management Experience 
  • Strong written and verbal communication skills
  • Proficient with MS Word, MS Excel, MS Visio
  • Demonstrated success in consistently meeting or exceeding deadlines
  • Proven ability to draft clear, concise, and accurate technical reports
  • Willingness to travel approximately 10% - 15% both domestically and internationally

 

Education and experience required:

  • High School diploma or equivalent work experience
  • 2 years data networking experience or 1 year of router configuration experience
    • Experience in the design, implementation, and/or administration of any of the following:
      • Routing /Switching Platforms and LAN switch configurations
      • Unified Communications Systems including mobility platforms, video, and chat
      • Network management and reporting systems
      • Directory Services (e.g. Windows 2008+ AD, LDAP)
      • nternet Protocols (e.g. DNS, HTTP, SMTP, SSL, SSH)
      • Wi-Fi networks
      • Firewalls

Preferred: 

  • Bachelor of Science in Information Technology, Information systems, Computer Science, or related discipline.

  • Coursework or hands on experience with Cisco Systems

  • Internship or Experience working in IT for MSA and/or a corporate  enterprise

  • Project Management

  • Knowledge of IP Subnetting, Qos/CoS, and IPv4/IPv6 addressing schemes

 

 

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