MSA Safety

Service & Repair Coordinator

Job Location(s) US-CA-Lake Forest,
Posted Date 1 month ago(1/22/2018 10:57 AM)
Requisition ID
2018-2152
# of Openings
1
Category
Service
Languages Preferred:
English

Overview

We are looking for a customer oriented service & repair coordinator for our collaborative manufacturing and office environment in Lake Forest, CA.  In this role, you will be responsible for the quality and accuracy of all Return Materials Authorization (RMA) related services providing support to customers on RMA status.  If this sounds like a great opportunity, then we want to hear from you!  Additional responsibilities include:

Responsibilities

  • Receive all returned units or materials from customers.
  • Complete RMA and issue assigned RMA numbers to customers and sales representatives in MRP system.
  • Interact with customers and sales representatives regarding RMA status via telephone, facsimile, and e-mail.
  • Complete all necessary RMA shipping and billing paperwork.
  • Maintain tracking log of loaner units, and coordinate shipment and return of units with customers and sales representatives.
  • Perform general office duties as needed including filing, distribution of reports, etc.
  • Coordinate work flow with Service Repair Lead Technician.

Special knowledge, skills and abilities required:

  • Solid communication skills.
  • Proficient in Microsoft Office programs such as Excel and Word.
  • Familiarity with ERP systems.
  • Detail-oriented in order to accurately receive, enter and ship RMA information and units.
  • Excellent customer service skills.
  • Ability to work in a team environment.
  • Ability to exercise solid judgment with sound problem-solving and decision-making skills.

Qualifications

This position is available at two different career levels based upon experience, education, etc.:

 

Level 1:

Education and Experience Requirements

  • High School Diploma or GED equivalent

 Preferred Qualifications

  • Experience with RMAs.
  • At least 2 years of customer service related experience including issue management and follow-up required or a bachelor'ss degree with at least 1 year of customer service related experience.
  • Familiarity with ERP systems such as SAP.
  • Experience with order management systems.

 

Level II:

Education and Experience Requirements

  • High School Diploma or GED equivalent.
  • At least 2 years of customer service related experience including issue management and follow-up required or a bachelor'ss degree with at least 1 year of customer service related experience.

 

Preferred Qualifications:

  • Experience with RMAs.
  • Familiarity with ERP systems such as SAP.
  • Experience with order management systems.

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