MSA Safety

HR/Benefits Specialist

Job Location(s) US-PA-Cranberry Twp
Posted Date 2 weeks ago(3/1/2018 1:09 PM)
Requisition ID
# of Openings
Human Resources


We are looking for a dynamic HR/Benefits professional with expertise in HR and benefits administration to join our team. Do you have a strong customer focus?  You will be responsible for providing best in class HR customer service to all US associates/participants while continuously improving quality and timeliness of service. You will also be responsible for the day-to-day operations of one or more group benefit programs. Be a part of a talented group of professionals in a team environment, reporting to the Manager, People Center. If you have what it takes, you may be the right person to join the MSA team.


Description of duties and responsibilities:


  • Act as first point of contact for customer inquiries. Collaborate with other functional areas to resolve problems.
  • Coach employees, participants, family members and other functional areas on complex questions regarding details and requirements of various HR programs and benefit plans, including but not limited to health, life, spending accounts, health savings accounts, COBRA, retirement plans, education assistance, and payroll.
  • Consult with various functions (HR, Benefits, Compensation, Payroll, IT, etc.) on complex inquiries from customers or other functional areas.
  • Create or update ticket within case management system to include all details on the inquiry, research and response. Assess when more complex issue needs to be escalated to SME or other functional areas.
  • Review incoming documentation to ensure requirements are met for a wide variety of HR programs and/or benefit plans for purposes of processing HR, benefit, and payroll changes. Communicate with participant or other functional area to resolve outstanding problems.
  • Prepare general communication to employees, retirees and other participants on a wide variety of HR and benefit programs.
  • Communication either supports customer focus or plan compliance.
  • Update employee master data in various HR/benefits/payroll systems. Consult with or act as a process SME regarding errors/warnings. Maintain company organization chart by creating and/or modifying organization units and positions.  This may include investigation and resolution of complex issues related to workflow to other systems (time recording, travel and expense, etc.). 
  • Review participant data and determine payout under various HR/benefit programs, including but not limited to life insurance and retirement plans.  May research and resolve complex issues surrounding benefit payments, such as discrepancies in earnings.
  • Assume ownership for solving a wide variety of problems related to HR/benefit programs.
  • Participate in testing of new system implementations/changes and provide feedback on test results.  May develop test plans and take sole ownership in testing new system implementations/changes. Document test results. Perform regression testing until all requirements are met. 
  • Participate in or lead specific business processes related to corporate projects initiatives (e.g. acquisitions, divestitures, VRIP, payroll integrations, etc.) as needed.
  • Seek opportunities for process improvement. Collaborate with team members and implement process changes.
  • Create and update departmental forms, documents, written instructions and procedures related to various HR and benefit processes.
  • Coach and train junior team members in addition to other functional areas regarding process requirements where appropriate.
  • Develop reports for use in administering, monitoring, and auditing multiple HR/benefit programs.
  • Develop basic reports for use in administering, monitoring, and auditing multiple HR/benefit programs.


Special knowledge, skills and abilities required:


  • Excellent customer focus.
  • Excellent interpersonal communication skills (verbal and written).
  • Strong organizational and time management skills.
  • Proven ability to multi-task in fast paced environment.
  • Strong attention to detail, striving for highest level of accuracy.
  • Process management and solid analytical skills.
  • Proficient with intermediate to advanced Microsoft Word functions, including general correspondence, merges, administrative manuals, and tables of contents.
  • Proficient with intermediate to advanced Microsoft Excel functions, including formulas, filters, graphs and pivot tables and importing/exporting data.


Education and experience required:


  • Bachelor’s Degree
  • Four years related work experience may be substituted for degree
  • This position is available at two different career levels depending on experience, education, etc:
    • Level II:   Two years of related HR or call center experience; Two years working knowledge in related HR programs/systems and strong familiarity with at least two benefit programs
    • Level III:  Three years of related HR or call center experience; Two years as SME in at least four benefit programs


    • One to two years of HR system testing experience; SAP HR Module
    • Related certification (e.g. PHR, CEBS, etc.)




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