MSA Safety

  • FGFD Training Instructor

    Job Location(s) US-PA-Cranberry Twp
    Posted Date 2 months ago(4/5/2018 12:49 PM)
    Requisition ID
    2018-2325
    # of Openings
    1
    Category
    Service
  • Overview

    We’re looking for a Repair Training Instructor to deliver our MSA certified training programs to MSA Service Reps, end user customers, and channel partners on-site at customer locations and our MSA facilities throughout North America. 

    Reporting to the Manager of NA Training your primary focus and responsibility will be to deliver certified training programs on MSA Fixed Gas and Flame Detection Instrument repair.  Additionally, delivery of certified training programs on MSA SCBA and Portable Instruments repair will also be required for this position.  If this sounds like an exciting opportunity, then we want to hear from you!

    Responsibilities

    Description of duties and responsibilities:

     

     

    Travels to customer or MSA locations to present MSA certified training programs. Programs include lectures, slide-shows as well as individualized hands-on instruction and practical exercises, utilizing MSA products, training aides, tools and test equipment.

    • Facilitates training audits as needed.
    • Communicates with Service Reps, end user customers, channel partners or MSA sales staff to promote, schedule and confirm training classes.
    • Utilizes training data base or other means to obtain contacts for promotional emails and calls.
    • Provides quotations for training as needed. Adjusts schedule to meet changing customer needs.
    • Works with peers and others to help develop new training programs or revise existing program content.  Provides content edits and/or drafts for program documentation, agendas, presentations, web pages and marketing collateral as needed.
    • Provides customer feedback received to aid in program improvements. May assist in researching new training programs.
    • Maintains training equipment in good working order. Orders additional product samples, components, tools and test equipment and provides service as needed to keep training equipment current, complete, in working order and in sufficient quantity to provide quality hands-on exercises for classes.
    • Provides technical support to the community of trained personnel or internal MSA staff either via telephone, email or in person.
    • Assists with product service bulletins, notices or program updates.
    • Assists in the distribution of technical updates in various media. May provide service support for product enhancements or user notices.
    • Committed to building and maintaining customer loyalty.
    • Gives detailed work instructions and/or useful training demonstrations.
    • 60% domestic travel required.

    Qualifications

    Special knowledge, skills and abilities required:

     

    • Effective communication with internal and external customers.
    • Excellent verbal and written communication skills.
    • Familiarity with local, state, and federal safety standards and compliance.
    • Strong working knowledge of software such as Microsoft Word, Excel & Power Point.
    • Strong presentation skills, organizational and time management skills.
    • Extensive safety related regulatory and standards knowledge

    Preferred:

    • Demonstrated safety products troubleshooting and customer support capabilities.
    • Strong mechanical aptitude.

    Education and experience required:

     

    • This position is available at three different career levels based upon experience, education, etc:
      • Level I: High School Diploma, no experience required.
      • Level II: Associates Degree and/or 2 years’ experience delivering training programs, preferably with a focus on safety topics.
      • Level III: Bachelors’ Degree and/or 5 years’ experience delivering training programs, preferably with a focus on safety topics. 
    • Experience with Confined Space and Safety at heights products and maintenance procedures.

     

    Preferred:

    • Experience with training program development and promotion.

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