MSA Safety

  • Order Entry Customer Service Associate

    Job Location(s) US-PA-Cranberry Twp
    Posted Date 2 months ago(9/18/2018 7:11 PM)
    Requisition ID
    # of Openings
    Customer Service
    Is Relocation Being Offered?
  • Overview

    MSA is looking for energetic associates who thrive in a fast-paced, ever changing work environment to join our award winning Customer Service team.  Can you maintain a positive, empathetic and professional attitude toward customers at all times? Are you interested in assisting our customers with order entry, product support and follow up communications for our life saving products?  If you would enjoy working in our team oriented environment, apply today!



     Duties and Responsibilities:

    • Fulfill order entry transactions following departmental processes
    • Answer inbound and initiate outbound customer calls
    • Build knowledge of all major product groups to properly support customer contacts
    • Resolve customer issues and inquiries efficiently and effectively
    • Process credit requests, resolve mis-shipments and provide proof of deliveries
    • Provide customer support while expertly navigating between multiple computer sessions
    • Resolve or investigate adequately before appropriately escalating calls to the next level


    Special knowledge, skills and abilities required:

    • Strong verbal and written communication skills
    • Proficient in active listening to fully understand our customers’ needs
    • Excellent computer skills, including Microsoft Office
    • Expertise in handling multiple tasks in high-volume, fast-paced work environment
    • Proven ability to approach any change or new situation with a positive attitude
    • Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed


    • Experience with Office 365, CRM, SAP, Esker
    • Experience in order management systems

    Education and experience required:

    • High school diploma or equivalent. 


    • Associates degree
    • 1 – 2 years of experience in Customer Service and its related tasks
    • SAP Order Management experience



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