MSA Safety

  • Technical Specialist I

    Job Location(s) US-PA-Cranberry Twp | US-PA-Cranberry Twp
    Posted Date 2 weeks ago(1/2/2019 9:35 AM)
    Requisition ID
    2018-2773
    # of Openings
    1
    Category
    Information Technology
    Is Relocation Being Offered?
    No
  • Overview

    We are looking for a dynamic Technical Specialist who has strong technical knowledge and aptitude to work in a fast paced desktop support environment.  Reporting to the Manager of the Support Center, you will support PC's for various associates, such as the engineering departments as well as other departments at our corporate headquarters.  You'll demonstrate your knowledge of PC operating systems, wired and wireless network, peripheral support and strong software troubleshooting skills.  If this sounds like an exciting opportunity, then we want to hear from you! 

     

     

    Responsibilities

    Description of duties and responsibilities:

     

    • Provide installation, configuration, testing, and troubleshooting of PC hardware and PC software applications for MSA associates
    • Support Microsoft Operating Systems, Windows 10, Windows 7, Windows 2003, Windows XP and Microsoft Applications in a corporate environment
    • Support IOS devices such as iPads, iPhones and MAC PCs.
    • Support Local Area Networks, Wireless Networks, and TCP/IP protocols
    • Provide Lotus Notes Client and Mobile Device Support/Administration
    • Manage work using issue tracking database and utilize database to analyze trends and recommend course of action to reduce incoming calls
    • Proactively identify and resolve potential customer service problems
    • Recommend and implement changes necessary to improve departmental processes and procedures to improve customer service
    • Manage projects and provide input to develop global standardizations
    • Support Microsoft Office, Minitab, Solid Works, Office 365, SAP, VPN, 2 Factor Authentication, Software deployment tools, PC Encryption

    Qualifications

    Special knowledge, skills and abilities required:

    • Proven analytical and troubleshooting skills with Microsoft Operating Systems, Windows 10, Windows 7, Windows 2003, Windows XP and Microsoft Applications in a corporate environment
    • Proven analytical and troubleshooting skills with IOS devices such as iPads, iPhones and MAC PCs.
    • Proven hardware and software troubleshooting skills
    • Excellent problem solving skills
    • Excellent communication skills
    • Proven ability to establish and maintain solid customer relationships
    • Advanced knowledge of PC Imaging Processes and Software Deployment tools
    • Experience supporting Microsoft Office, Minitab, Solid Works, Lotus Notes, SAP, VPN, 2 Factor Authentication, Software deployment tools, PC Encryption Advanced knowledge

    Education and experience required:

    • High School diploma
    • 3 years of help desk experience

    Preferred:

    • Associates Degree in Information Technology or related discipline can be substituted for up to 1 year of experience.

     

     

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